SHIPPING & POLICIES

BOUTIQUE POLICIES

Sizing + Quality Concerns: 

We try our very best to accurately describe the fit and sizing of each item in the listing, but sometimes the fit or style just doesn't work out. But please do not worry! Try on and inspect your items within 5 days of receiving them. If there is an issue, please reach out right away. You can email us at katie.rose711@yahoo.com and be sure to include your order number so we can quickly help you! 

Exchanges:

If you would like to exchange something for a different size, we will happily do so! Please ensure the item is unwashed, unworn, and tags still attached.

If your correct size is sold out, we will accept the item as a return and give you shop credit. 

Returns: 

If you would like to return items, we will happily accept unwashed, unworn, items with tags attached! The return window is 7 days from delivery date.

Once you email us, we will provide a return slip. Once the items are received in new condition, shop credit will be issued. No refunds will be given on boutique items at this time. 

Each return request is reviewed and considered on a case by case basis. We always strive to satisfy the customer. 

SHOP POLICIES

Turnaround time: 

We are brand new and in the process of learning what works best for our team & customers. With that being said our current TAT is 7-10 business days. This does NOT include order date, holidays, and weekends.

Please note that if you are emailing our team for an update. If it is within the allotted time frame and you have not received any info about your order, rest assured we are still processing them. You can check back on facebook & instagram stories and posts as Katie will be constantly putting updates on there. We know you are excited to get your orders + we are just as excited to get them to you! Your patience goes a LONG way when you are supporting a small shop. 

Checkout:

Sometimes during drops there is a high volume of customers checking out at once, unfortunately your cart isn't "safe" and sometimes the desired items are sold out by checkout. Unfortunately, there is nothing that KR Studio can do about it. We work hard to add as many sizes and quantities as we can for each drop. 

Discount Codes:

Sometimes things slip through the cracks on our end and we ALWAYS make it right, sometimes in the form of a discount code. If you receive a discount code from us, that code is only guaranteed to be active for 30 days of the date given.

Returns: 

If you would like to return items, we will happily accept unwashed & unworn items! The return window is 7 days from delivery date.

Once you email us, we will provide a return slip. Once the items are received in new condition, shop credit will be issued. No refunds will be given at this time. 

Each return request is reviewed and considered on a case by case basis. We always strive to satisfy the customer. 

Shipping:

Katie & her team have been working very hard to get orders out within the specified timeframe of each drop. Please know we will communicate if there is a delay on our end. Once the order is mailed it is out of our hands; if your order says delivered and it isn't there we have 3 options:

• contact your local USPS and fill out a missing item/package form (this is the first step we will instruct you to take) this makes the post office aware of the situation and will start the process of getting your money back through them.
• wait 2-3 business days as sometimes the package will show up.
• contact KatieRose Studio to chat about refilling the order.
• We ask that any issue with delivery communication is made to KR Studio as soon as possible; if communication is not made within 20 business days from purchase date KR Studio has the right to refuse refilling or refunding an order due to time frame and chance of items unavailable.

We understand that things happen and you want your order as much as we want to get them to you! We will take these issues case by case to get them resolved. We are constantly striving to satisfy and do what is best for our customers. If we need to send out discount codes and eat costs to refill orders that have fallen through the cracks that are out of our control our team will do our best! As a small business this isn't ideal, but we are about community and again will take each issue case by case. We know everyone is doing their best, so patience + grace go along ways especially during the holidays!

As of right now Katie Rose Studio is only shipping within the US.

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Thank you all so much for being a part of our growing community & supporting this Mama of 3 in her "Mama Era"! Im so excited to continue bringing creative, beautiful, fun clothing & home decor. It doesn't go unnoticed that you are spending your hard earned money to help support my dream and family. From the bottom of my heart, we thank you!! I send happy vibes with each order, and I am forever grateful for your support.

I cannot wait to continue growing our community and shop and bring you a one stop shop for all things homemade hustle and comfort!

XOXO, Katie